We aim to get all orders placed before 3pm dispatched the same day. If this is not possible, the order will still be delivered within the time-frame outlined below.
We charge a fixed shipping cost for All UK and international orders.
UK shipping charges:
2nd Class – £4.00 (2-5 working days)
1st Class – £6.00 (1-2 working days)
UK includes all the regions in the United Kingdom including the islands. But note that Republic of Ireland does not come under UK.
International shipping charges:
Europe – £14.75 +vat (4-6 days)
Rest of the World – £19.75 +vat (6-8 days)
Republic of Ireland – £10 +vat (4-5 days)
Europe includes every recognised European country, and ROW includes almost every country outside of this zone. Please note that international shipping duration is an estimate only, and it may vary from country to country. On some occasions, it may take longer than the estimated delivery time.
Please Note: International shipping covers more than 180 countries
We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Hermes, Yodel, DPD, DHL, UPS and UK Mail.
In the unlikely event that you have not received your parcel, we would kindly ask you to wait 7 days from the estimated delivery date before contacting us. Courier services can occasionally experience some unexpected delays, which unfortunately we do not have any control over.
The delivery duration applies only after the payment has been made, as opposed to when the order was placed or created.
Please note that you will be responsible for All Taxes and Customs related costs in the destination country.
We highly advise you to check the destination country’s law relating to importing e-cigarette products, such as import taxes, duties and compliance, before placing orders. Some products may require special licenses or permits to import and we won’t be responsible for products rejected or confiscated by your local customs.
All return and replacement queries should be notified to our management team via email: firstname.lastname@example.org
If you have received items that were damaged in transit, please get in contact with us as soon as possible. We will advise you of the next steps. The goods may be eligible for replacement or refund.
Errors and shortages must be notified within 3 days of receipt.
In the event that you have received a faulty item, you must notify us within 14 days of the goods being received. If you inform us of the faults after the 14 day period, then we are unable to accept returns.
If you change your mind and wish to return the item, please inform us within 14 days of the goods being received. In this instance, we can only accept returns if the items are in brand new and unused condition. The buyer will be liable for returns costs.
If the returned product is not in the condition in which it was posted, then we reserve the right to refuse the return, or to issue a partial refund after assessing the items for damages.
We provide warranty for all products for up to 30 days from the date of purchase, except for e-liquids and clearance products, for which warranty does not apply.
Damaged and faulty items must be returned to us for inspection. Return labels will be provided for faulty products. However we are unable to cover return costs for accidental orders or buyers having changed their mind. All returns will be addressed to an anonymous address, so you should contact us before you send the items back to us.
You will be responsible for any damages caused to the items in return transit by inappropriate packaging.
We will do our utmost to be fair in all instances, and to help you resolve any problems that you may experience. Our main goal above anything else is complete end customer satisfaction.
Please note: We do not allow customers to return the products prior to delivery. They will be unable to return the goods back to the driver/courier upon arrival, as this may lead to a lengthy returns process, and there is no guarantee that the returned goods will reach us. If the buyer changes their mind regarding the product, please wait until the order has been received and use the returns process as described above.